Return Policies

Due to the nature of our products (honey and consumable health supplements), we can only accept returns under the following conditions:

• Damaged or Defective Products: If your item arrives damaged, leaked, or defective.
   
• Wrong Item Received: If the product delivered is not what you ordered.
   
• Product Expiry: If the item you received is expired or near expiry (less than 3 months shelf life).
   

• Products that have been opened, used, or tampered with
   
• Change of mind after order is shipped
   
• Items returned more than 7 days after receipt
   

1. Contact Us Within 7 Days
   Email us at [ask@uhome.asia] or WhatsApp us at [+65 9466 2261] with:
    
   • Order number
      
   • Photo of the item and packaging
      
   • Description of the issue
      

1. Return Authorization
   Once approved, you will receive return instructions. Please ensure the product is in its original condition and packaging.
    
2. Return Shipping
   We will bear the return shipping costs for damaged, defective, or incorrect products.
    

• Approved refunds will be processed within 5–7 business days to your original payment method.
   
• In some cases, we may offer store credits or product replacement based on your preference.
   

• We reserve the right to reject any return that does not meet our policy conditions.
   
• For health and hygiene reasons, we strictly do not accept returns of opened or consumed products.
   

Our customer support team is here to assist you.
📧 Email: ask@uhome.asia
📱 WhatsApp: +65 9466 2261
🕐 Business Hours: Monday – Friday, 9am to 6pm